Today, we take cash machines across the UK for granted. When the bombs did hit, it proved possible to reconstruct every customer’s account within two working days.Ĭonvenience is something we’ve all come to expect. In a pre-computer age, when bank records were either hand written or hand-typed, this meant copying everything out twice – once for the branch and once to be sent to a designated partner branch far away from the bombing threat. It’s why Lloyds Bank introduced a duplicating system that ensured copies of every balance and every transaction had to be safely stored on a daily basis. The loss of bank records would have left people without access to their own money, prevented payments for goods and wages, and halted production. With the threat of bombing came the possibility of major economic disruption. Thirty-two branches were completely destroyed in WW2 air raids, and hundreds more were damaged. During both World Wars, Lloyds Bank stayed open in the most difficult conditions. So even when the country has been through challenging circumstances, our customers have still been able to do their banking. Throughout our long history, customers have always expected the highest possible service. This has been, and always will be, our greatest responsibility. Through the hard times and times of celebration, generations of customers have turned to us to help them achieve their ambitions.
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Yet our principles remain the same as they’ve always been – to help individuals and households reach their full potential, to support businesses in their goals, and to be a bank with a deep sense of community at its core. Since we were established 250 years ago by Sampson Lloyd II and John Taylor, much has changed.